Delete Your Account

Delete on the website

Delete in the app

Open your profile, choose to delete your account, and enter the code we email you. The same email is the same account on the app and website, so deleting it from either one ends both.

Before you delete

• Paid plans: you don't need to cancel first. Any subscription is cancelled immediately when you delete your account. If it can't be cancelled, nothing is deleted.
• The code: to protect your account, we email you a code. The email calls it a "sign-in code".
• Signing up again: you can use the same email later, but it will be a new account with none of your old data.

What we delete

Right away:

• Your email, phone number, name, username, invite code and points
• Your sessions, so you are signed out everywhere
• Your hosts and videos, including published ones
• Brand details and your block list
• Scripts and prompts on finished jobs

Any remaining credits can no longer be used.

Shortly after: your stored photos, face scans, portraits, videos, thumbnails and logos. A job running at that moment is cancelled, then cleared once it stops.

What we keep

We keep these records for legal, accounting, security and fraud-prevention purposes, with no name or address on them:

• Payment records, without invoice links
• The credit ledger, and job prices and costs
• Audit records and your consent record
• Reports already filed, without their written details

Stripe keeps its own customer and invoice records.

Videos other people made

If you made a host public, videos other people made with it stay in their libraries, showing "Removed host", and leave Explore.

Remove some data without closing your account

• Host: delete it in the app, and its stored files are deleted shortly after. Anything still being made with it is cancelled, and credits are returned. Videos already made stay.
• Video in Explore: set it back to private in your library.
• Anything else: email support@seeitcookit.com with the details.

Need help?

If you can't get a code, for example because your account uses only a phone number, email support@seeitcookit.com. For more, read our Privacy Policy.